Victory was in the air at the annual Roy Morgan Customer Satisfaction Awards, with the winners being announced at a gala dinner in Melbourne.
Victory was in the air at the annual Roy Morgan Customer Satisfaction Awards, with the winners being announced at a gala dinner in Melbourne.
Michele Levine, CEO of Roy Morgan Research, presented 32 awards to businesses that topped their respective fields with consistently high levels of customer satisfaction throughout the year – as judged by more than 50,000 Australian consumers.
There were no fewer than 10 first-time winners, including ALDImobile, triumphant in the extremely competitive Mobile Phone Service Provider category; Asgard, taking out 2015’s Retail Super Fund of the Year award; and Donut King, toppling four-time annual winner Michel’s Patisserie for Coffee Shop of the Year.
Among the many repeat winners were Lexus, scoring its second consecutive award as Car Manufacturer of the Year; Myer, snatching back the title of Department Store of the Year from its perennial rival David Jones; and Commonwealth Bank, building on its 2013 and 2014 triumphs as Major Bank of the Year with a third consecutive win.
Meanwhile, the hotly contested inaugural Liquor Store of the Year award went to Dan Murphy’s.
The Annual Customer Satisfaction Awards are based on 12 months of data from Roy Morgan’s Consumer Single Source Survey.
Finance
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Bank of the Year |
Teachers Mutual Bank
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Major Bank of the Year
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Commonwealth Bank
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Building Society / Credit Union of the Year
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Greater Building Society
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General Insurer of the Year
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RACT
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Private Health Insurer of the Year
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Teachers Health Fund
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Risk & Life Insurer of the Year
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Real Insurance
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Retail Super Fund of the Year
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Asgard
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Industry Super Fund of the Year
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ESS Super
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Retail
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Auto Store of the Year
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Supercheap Auto
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Coffee Shop of the Year
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Donut King
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Clothing Store of the Year
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Rockmans
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Department Store of the Year
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Myer
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Discount Department Store of the Year
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Harris Scarfe
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Discount Variety Store of the Year
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The Reject Shop
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Furniture/Electrical Store of the Year
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Betta Home Living
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Hardware Store of the Year
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Home Timber & Hardware
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Chemist/Pharmacy of the Year
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Soul Pattinson
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Quick Service Restaurant of the Year
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Pizza Capers
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Liquor Store of the Year
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Dan Murphy's
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Shoe Store of the Year
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The Athlete's Foot
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Sports Store of the Year
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Rebel Sport
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Supermarket of the Year
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Foodland
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Telecommunications
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Home Phone Provider of the Year |
Southern Phone
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Home Broadband Service Provider of the Year
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WestNet
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Mobile Handset Provider of the Year
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Apple iPhone
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Mobile Phone Service Provider of the Year
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ALDIMobile
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Travel and Tourism
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Domestic Airline of the Year |
Qantas
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International Airline of the Year
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Singapore Airlines
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Domestic Business Airline of the Year
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Qantas
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Utilities
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Electricity Provider of the Year |
Red Energy
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Gas Provider of the Year
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Red Energy
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Automotive
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Car Manufacturer of the Year |
Lexus
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Michele Levine, CEO, Roy Morgan Research, says:
“As always, this year’s awards saw a vibrant mix of Australian businesses being celebrated for their tireless commitment to customer satisfaction. From industries as diverse as automotive and utilities, banking and retail, all of the 2015 award winners have one thing in common: they go the extra mile for their customers and their customers recognise their efforts.
“Now in their fifth year, the Roy Morgan Customer Satisfaction Awards are widely considered to be the most accurate, reliable measure of customer satisfaction in Australia.
“Results are calculated using 12 months’ worth of responses to our Single Source surveys, allowing us to determine which businesses have most impressed the Australian public and business sector with their excellence in customer satisfaction.”
The Roy Morgan Customer Satisfaction Awards highlight the winners but this is only the tip of the iceberg. Roy Morgan tracks customer satisfaction, engagement, loyalty, advocacy and NPS across a wide range of industries and brands. This data can be analysed by month for your brand and importantly your competitive set.
Need to know what is driving (or sabotaging) your customer satisfaction? For comments or more information, please contact:
Vaishali Nagaratnam
Office: +61 (3) 9224 5309
Vaishali.Nagaratnam@roymorgan.com
Visit the Roy Morgan Customer Satisfaction Awards website. This website monitors the ongoing movements in Customer Satisfaction for many businesses across different industries.
customersatisfactionawards.com
For comments or more information please contact:
Roy Morgan - Enquiries
Office: +61 (03) 9224 5309
askroymorgan@roymorgan.com