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Roy Morgan Customer Satisfaction Awards March 2016 Winners

The results for the Roy Morgan Research March Customer Satisfaction Awards are in.

The results for the March Customer Satisfaction Awards are in. This month we congratulate new leaders in the following categories: Bank, Private Health Insurer, Retail Super Fund, Clothing Store, Discount Department Store, Sports Store, and Mobile Phone Service Provider. After a year as runner-up, Target finally broke Harris Scarfe’s stranglehold on the Discount Department Store category; while Just Jeans snatched the Clothing Store award from 2015’s winners, Rockmans, and P & N Bank recovered from a temporary slip last month to reclaim its lead in the Bank category. St Lukes (Private Health Insurer), Mercer (Retail Super Fund), Sports Power and Amaysim (Mobile Phone Service Provider) all made their first appearances in their respective top spots for 2016.

Winners of each category are listed below. Full details of all winners and runners up are available at

March 2016 Award Winners:


Bank of the Month

P & N Bank

Major Bank of the Month

Commonwealth Bank

Building Society / Credit Union of the Month

Newcastle Permanent Building Society

General Insurer of the Month


Private Health Insurer of the Month

St Lukes

Risk & Life Insurer of the Month

Allianz (inc. MMI)

Retail Super Fund of the Month


Industry Super Fund of the Month

Catholic Super


Auto Store of the Month

Supercheap Auto

Coffee Shop of the Month

Muffin Break

Clothing Store of the Month

Just Jeans

Department Store of the Month


Discount Department Store of the Month


Discount Variety Store of the Month

The Reject Shop

Furniture/Electrical Store of the Month

The Good Guys

Hardware Store of the Month

Home Timber & Hardware

Chemist/Pharmacy of the Month

Soul Pattinson

Quick Service Restaurant of the Month


Liquor Store of the Month

Dan Murphy's

Shoe Store of the Month

Spend-less Shoes

Sports Store of the Month

Sports Power

Supermarket of the Month



Home Phone Provider of the Month

Southern Phone

Home Broadband Service Provider of the Month


Mobile Handset Provider of the Month

Apple iPhone

Mobile Phone Service Provider of the Month


Travel and Tourism

Domestic Airline of the Month


International Airline of the Month

Air New Zealand

Domestic Business Airline of the Month

Virgin Australia


Electricity Provider of the Month

Red Energy

Gas Provider of the Month

Lumo Energy


Car Manufacturer of the Month (Feb 2016)


The Customer Satisfaction Awards are based on data from Roy Morgan’s Consumer Single Source survey (over 50,000 consumers annually). This large, nationwide study provides a thorough and accurate way to identify and recognise Australia’s top businesses in Customer Satisfaction.

Visit the Roy Morgan Customer Satisfaction Awards website. This website monitors the ongoing movements in Customer Satisfaction for many businesses across different industries.

Monitor Customer Satisfaction through Roy Morgan’s extensive suite of Ready-made Research Reports. Reports are updated monthly or quarterly and provide trended satisfaction for many competitors in each industry. View the Automotive Currency Report; Consumer Banking Satisfaction Report; Business Banking Satisfaction Report; Superannuation Satisfaction Report; Non-Food Retail Satisfaction Report; Supermarket Satisfaction Report; Auto Store Satisfaction Report, Coffee Shop Satisfaction Report, Hotel & Resort Satisfaction Report; Mobile Handset Satisfaction Report and the Airline Satisfaction Report.

For comments or further detail, please contact:

Michele Levine, CEO, Roy Morgan Research


Telephone: +61 (03) 9224 5215


For comments or more information please contact:
Roy Morgan - Enquiries
Office: +61 (03) 9224 5309

About Roy Morgan

Roy Morgan is the largest independent Australian research company, with offices throughout Australia, as well as in Indonesia, the United States and the United Kingdom. A full service research organisation specialising in omnibus and syndicated data, Roy Morgan has over 70 years’ experience in collecting objective, independent information on consumers.

Margin of Error

The margin of error to be allowed for in any estimate depends mainly on the number of interviews on which it is based. Margin of error gives indications of the likely range within which estimates would be 95% likely to fall, expressed as the number of percentage points above or below the actual estimate. Allowance for design effects (such as stratification and weighting) should be made as appropriate.

Sample Size

Percentage Estimate


25% or 75%

10% or 90%

5% or 95%