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March 10 2020
- Finding No.
8309
- Topic:
Customer Satisfaction Press Release
- Country:
Australia
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Source: Roy Morgan Single Source Australia, August 2019 – January 2020, n= 25,251. Base: Australians 14+.
1. Using an app on a mobile phone or tablet. 2. Using an institution’s website
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November 08 2019
- Finding No.
8193
- Topic:
Press Release
- Country:
Australia
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Source: Roy Morgan Single Source Australia, October 18 – September 19, n=7,751.
Base: Australians aged 14+ who indicated satisfaction with home phone provider.
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October 18 2019
- Finding No.
8170
- Topic:
Customer Satisfaction Press Release
- Country:
Australia
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Source: Roy Morgan Single Source (Australia). Six months ended September 2019, n = 24,557. Base: Australians 14+. 1. Using an app on a mobile phone or tablet. 2. Using an institution’s website 3. Includes banks not shown as well as Building Societies and Credit Unions.
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August 12 2019
- Finding No.
8084
- Topic:
Press Release
- Country:
Australia
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Source: Roy Morgan Single Source Australia, July 2017 – June 2018, n = 4,847. July 2018 – June 2019, n=8,558. Base: Australians aged 14+ who indicated satisfaction with home phone provider.
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May 27 2019
- Finding No.
7989
- Topic:
Customer Satisfaction Press Release
- Country:
Australia
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Source: Roy Morgan Single Source (Australia). Average 6 month sample n = 25,242. Base: Australians 14+
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April 01 2019
- Finding No.
7918
- Topic:
Customer Satisfaction Press Release
- Country:
Australia
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Source: Roy Morgan Single Source (Australia). Average 6 month sample n = 25,326
Base: Australians 14+. *Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Mr Frederick Reichheld and Satmetrix Systems, Inc. Based on score of 9 or 10 minus 1 to 6 on a ten point scale, where one is very unlikely to recommend to a friend or colleague and ten is very likely. 1. Main Financial Institution.
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March 01 2019
- Finding No.
7894
- Topic:
Customer Satisfaction Press Release
- Country:
Australia
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Source: Roy Morgan Single Source (Australia). Six months ended January 2019, n = 24,895
Base: Australians 14+. 1. Using an App on a mobile phone or tablet 2. Using an institutions website
3. Includes Banks not shown, Building Societies and Credit Unions
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February 21 2019
- Finding No.
7887
- Topic:
Customer Satisfaction Press Release
- Country:
Australia
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The Annual Customer Satisfaction Awards are based on 12 months of data from Roy Morgan’s Consumer Single Source Survey.
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February 07 2019
- Finding No.
7872
- Topic:
Press Release
- Country:
Australia
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Source: Roy Morgan Single Source (Australia), September 2017 - August 2018, n = 50,182.
Base: Australian 14+. 1. Include superannuation, home loans, managed investments and Risk & Life insurance
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January 31 2019
- Finding No.
7863
- Topic:
Customer Satisfaction Press Release
- Country:
Australia
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Source: Roy Morgan Single Source (Australia), average 6 month sample, n = 26,607.
Base: Australians 14+ with at least a deposit/transaction account with bank: average 6 months sample, n = 23,176. 1 Very or fairly satisfied .2 Very or fairly dissatisfied.
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