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June 14 2022
- Finding No.
8993
- Topic:
Customer Satisfaction
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The annual Roy Morgan Customer Satisfaction Awards were awarded in early June and the 16 winners in the retail categories range from several popular Australian brands to multi-national US retail names and a returning local favourite as the quick service restaurant of the year.
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June 07 2022
- Finding No.
8991
- Topic:
Customer Satisfaction
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The 2021 Roy Morgan Customer Satisfaction Awards were recently awarded to 11 deserving winners across a range of banking and finance categories.
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June 07 2022
- Finding No.
8992
- Topic:
Customer Satisfaction
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The annual Roy Morgan Customer Satisfaction Awards were recently awarded to deserving winners across a range of categories. The telecommunications and utilities category consisted of five awards with most winners building on successful prior years to notch consecutive victories.
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May 31 2022
- Finding No.
8982
- Topic:
Customer Satisfaction
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The data that determines who wins comes from Roy Morgan’s massive Single Source survey compiled from in-depth interviews with over 60,000 consumers from all around Australia. *The brands included in the nine major award categories are determined based on market size and only the top brands by market size are included in the major award categories.
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May 31 2022
- Finding No.
8983
- Topic:
Customer Satisfaction
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Source: Roy Morgan Single Source (Australia). An average of 50,000 Australians per 12 month period aged 14+ interviewed in the time periods of 12 months to January 2021 through to 12 months to December 2021.
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February 28 2022
- Finding No.
8909
- Topic:
Press Release Customer Satisfaction
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Source: Roy Morgan Single Source Australia, July - December 2021, n= 33,302. Base: Australians 14+.
1. Using an app on a mobile phone or tablet. 2. Using an institution’s website.
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September 03 2021
- Finding No.
8784
- Topic:
Customer Satisfaction
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Source: Roy Morgan Single Source (Australia). Risk Monitor, July 2020 – June 2021. Key commercial brands with 20+ mentions. Base: Australians 14+; n=21,724.
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August 17 2021
- Finding No.
8773
- Topic:
Press Release Customer Satisfaction
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Source: Roy Morgan Single Source (Australia). July 2016 – June 2021. Average 12-month sample n = 48,400. Base: Australians 14+; Any financial services customer. Note: Other Banking has been excluded as it represents 0.01% of the total market including $0.7 billion in the year to June 2021.
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August 17 2021
- Finding No.
8772
- Topic:
Press Release Customer Satisfaction
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Source: Roy Morgan Single Source (Australia). July 2020 – June 2021, n=55,669. Base: Australians 14+.
Note: Citibank customers include Citigroup White Label Credit Card customers.
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July 12 2021
- Finding No.
8739
- Topic:
Press Release Customer Satisfaction
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Source: Roy Morgan Single Source (Australia). May 2016 – April 2021, Average interviews per 6 monthly period, n=6,152. Base: Australians 14+ with a mortgage, 6 months moving average. *Net Promoter Score and NPS® are registered trademarks of Bain & Company, Inc., Mr. Frederick Reichheld and Satmetrix Systems, Inc. Based on score of 9 or 10 minus 1 to 6 on a ten point scale, where one is very unlikely to recommend to a friend or colleague and ten is very likely.
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