The winners of the Roy Morgan Customer Satisfaction Awards for January 2016 have been announced.
With the dust settling from the Annual Roy Morgan Customer Satisfaction Awards for 2015, the January results are in. This month we congratulate new leaders in the following categories: Private Health Insurer, Risk & Life Insurer, Industry Super Fund, Chemist, Shoe Store, and International Airline. In the month's biggest upset, Emirates broke Singapore Airlines' long-standing stranglehold over the International Airline category; with other usurpers including Spend-less Shoes (Shoe Store), Discount Drug Stores (Chemist) and HIF (Private Health Insurer). Meanwhile, several 2015 champions retained their top spot, including Rockmans (Clothing Store), Myer (Department Store), Asgard (Retail Super Fund), and Southern Phone (Home Phone Provider).
Winners of each category are listed below. Full details of all winners and runners up are available at
CustomerSatisfactionAwards.com
January 2016 Award Winners:
Finance
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Bank of the Month |
P & N Bank
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Major Bank of the Month
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Commonwealth Bank
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Building Society / Credit Union of the Month
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Newcastle Permanent Building Society
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General Insurer of the Month
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RACT
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Private Health Insurer of the Month
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HIF (Health Insurance Fund)
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Risk & Life Insurer of the Month
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Insuranceline
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Retail Super Fund of the Month
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Asgard
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Industry Super Fund of the Month
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Catholic Super
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Retail
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Auto Store of the Month
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Supercheap Auto
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Coffee Shop of the Month
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Muffin Break
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Clothing Store of the Month
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Rockmans
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Department Store of the Month
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Myer
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Discount Department Store of the Month
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Harris Scarfe
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Discount Variety Store of the Month
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The Reject Shop
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Furniture/Electrical Store of the Month
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The Good Guys
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Hardware Store of the Month
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Home Timber & Hardware
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Chemist/Pharmacy of the Month
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Discount Drug Store
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Quick Service Restaurant of the Month
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Subway
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Liquor Store of the Month
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Dan Murphy's
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Shoe Store of the Month
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Spend-less Shoes
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Sports Store of the Month
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Rebel Sport
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Supermarket of the Month
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ALDI
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Telecommunications
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Home Phone Provider of the Month |
Southern Phone
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Home Broadband Service Provider of the Month
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Internode
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Mobile Handset Provider of the Month
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Apple iPhone
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Mobile Phone Service Provider of the Month
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Southern Phone
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Travel and Tourism
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Domestic Airline of the Month |
Qantas
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International Airline of the Month
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Emirates
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Domestic Business Airline of the Month
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Virgin Australia
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Utilities
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Electricity Provider of the Month |
Red Energy
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Gas Provider of the Month
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Lumo Energy
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Automotive
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Car Manufacturer of the Month (Dec 2015) |
Lexus
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The Customer Satisfaction Awards are based on data from Roy Morgan’s Consumer Single Source survey (over 50,000 consumers annually). This large, nationwide study provides a thorough and accurate way to identify and recognise Australia’s top businesses in Customer Satisfaction.
Visit the Roy Morgan Customer Satisfaction Awards website. This website monitors the ongoing movements in Customer Satisfaction for many businesses across different industries.
customersatisfactionawards.com
Monitor Customer Satisfaction through Roy Morgan’s extensive suite of Ready-made Research Reports. Reports are updated monthly or quarterly and provide trended satisfaction for many competitors in each industry. View the Automotive Currency Report; Consumer Banking Satisfaction Report; Business Banking Satisfaction Report; Superannuation Satisfaction Report; Non-Food Retail Satisfaction Report; Supermarket Satisfaction Report; Auto Store Satisfaction Report, Coffee Shop Satisfaction Report, Hotel & Resort Satisfaction Report; Mobile Handset Satisfaction Report and the Airline Satisfaction Report.
For comments or further detail, please contact:
Michele Levine, CEO, Roy Morgan Research
Email: Michele.Levine@RoyMorgan.com
Telephone: +61 (03) 9224 5215
For comments or more information please contact:
Roy Morgan - Enquiries
Office: +61 (03) 9224 5309
askroymorgan@roymorgan.com